Refund policy
Return & Exchange Policy
At Lywa.co, we take pride in the quality of our products and your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, our return and exchange policy ensures a smooth process.
Returns
Returns are accepted within 7 days of the delivery date.Â
You may apply for a return and refund under the following conditions:
-The product is received with physical damage (e.g., permanent stain, tear).
-The product received does not match the order specification (e.g., incorrect size, color, or item).
Items must be unused, unwashed, and returned in their original condition with all packaging and tags intact.
A valid proof of purchase (order confirmation or receipt) is required to initiate a return.
Exchanges
You may request an exchange under the following conditions:
-The product is received with physical damage (e.g., permanent stain, tear).
-The product received does not match the order specification (e.g., incorrect size, color, or item).
Exchanges are subject to product availability. If the requested item is unavailable, you may opt for a refund instead.
Non-Returnable Items
Discounted or sale items.
Refunds
Upon approval of the return, refunds will be processed to the original payment method within 7–14 business days.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer, unless the item received is incorrect or defective.
Return Procedure
To initiate a return or exchange, please follow these steps:
Contact us at 0182115071Â with your order number and reason for return.
Our team will review your request and provide further instructions.
Securely package the item and return it using a reliable courier service.
Assistance
For any questions or concerns regarding returns or exchanges, please contact us at:
Email: nia@thelywa.co
Phone number: 0182115071
Note: Lywa.co reserves the right to deny returns or exchanges that do not comply with the above conditions.
